Refund policy

Return and Refund Policy Effective Date: 02/05/2025

At Gemtastic Jewelry, we take pride in the quality of our handcrafted jewelry. If you are not completely satisfied with your purchase, we are happy to offer returns and refunds under the following conditions:

1. Eligibility for Returns

• Items must be returned within 3 days of delivery.

• The item must be unused, unworn, and in its original packaging.

• Proof of purchase is required for all returns.

• Custom or personalized jewelry is non-refundable unless defective.

2. Return Process

To initiate a return, please follow these steps:

• Contact us at GemtasticJewelry@gmail.com within 3 days of delivery.

• Provide your order number, a description of the issue, and photos if applicable.

• We will provide return shipping instructions.

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Policy

• Once the returned item is received and inspected, we will process your refund within 5-7 business days.

• Refunds will be issued to the original payment method.

• Shipping fees are non-refundable.

• If an item is returned damaged or used, a partial refund may be issued at our discretion.

4. Exchanges

• We accept exchanges for eligible items within 3 days of delivery.

• The customer is responsible for any price differences and shipping fees associated with the exchange.

5. Damaged or Defective Items

• If you receive a damaged or defective item, contact us immediately at GemtasticJewelry@gmail.com with photos.

• We will provide a replacement or full refund at no additional cost.

6. Final Sale Items

• Custom-made, engraved, or discounted items are final sale and cannot be returned or refunded.

7. Changes to This Policy

• Gemtastic Jewelry reserves the right to update this policy at any time.

• Customers are encouraged to review this page periodically for any changes.

For further questions, feel free to contact us—we're happy to assist!