FAQ

Frequently Asked Questions

What karats of gold do you offer?

Most pieces are available in 10K, 14K, and 18K yellow gold and white gold. Sterling silver is available on many pieces. Platinum is available by request — message us and we will quote it for you. Check each product page for the specific options available for that design.

How do I know my ring size?

See our Ring & Bracelet Size Guide for at-home measuring instructions. Confirm your size before you order — a size you approved is not a defect and cannot be returned.

Do you offer resizing?

Resizing after delivery is arranged case by case. Contact us and we will tell you whether the design allows it and what it involves. Some settings, eternity bands, and full-pavé pieces cannot be resized at all.

What is your return policy?

You have 7 days from delivery to contact us if a piece is faulty, has a manufacturing fault, arrived damaged, or is materially different from how it was described. That is the only ground for a return. The piece must be unworn and in original condition. We will repair, replace, or refund it, and there is no restocking fee on a defect or a manufacturing mistake.

We would rather the ring be right the first time than put one in the post twice. Tell us your size before you order — or ask and we will walk you through measuring it — and we will make sure it fits. Because we size each order to the person, we do not take returns for a change of mind or for a size confirmed on the order. If a piece arrives faulty or not as described, that is ours to put right, and we will.

Return shipping is paid by you, including on a confirmed fault. Send the piece back insured and tracked — we will tell you where and how before you ship anything. The insured shipping we provide is on the way out to you; it does not cover a return leg.

A 25% restocking fee applies in two cases only: where delivery is refused or a package comes back to us undelivered, and where an order is cancelled after production on it has started. Cancelling before production starts costs you nothing. Cancellation of a custom commission is governed instead by the stage-by-stage table on our Custom Jewelry page. Full terms are on our Returns & Exchanges page.

How much does shipping cost?

Free on orders of $250 or more. Below $250, shipping is $9.95. Both are insured and tracked. We currently ship to United States addresses only. Return shipping, in the narrow cases where a return applies, is paid by you.

How long will my piece take?

Please allow 2 to 3 weeks for delivery. On a commission you are given a completion date derived from the studio's actual queue, before you pay a deposit.

How do custom orders work?

A commission is quoted as a single total. A 50% deposit is due when you accept the quote, and the balance on completion after the finished piece has passed inspection. You approve the design at the CAD stage before any metal is committed. Two revision rounds are included. Full terms are on our Custom Jewelry page.

Is my payment information secure?

Yes, all transactions are processed through Shopify's secure, PCI-compliant checkout.

How can I contact you?

Visit our Contact Us page or email us directly. Our hours are Monday to Friday, 9:00 AM to 6:00 PM Central.