Shipping & Made-to-Order

How long your piece takes

Some Gemtastic pieces are cast and finished by hand in our Brooklyn Park, Minnesota studio. Where a piece is made in our studio, it is made after you order it.

Please allow 2 to 3 weeks for delivery. That is the window we quote on every piece on this site, and it is the same window stated on the product pages, in our FAQ and in our Shipping Policy.

A commission is different, because it is designed and built from nothing for one person. On a commission you are given a completion date derived from the studio's actual queue, and you are given it before you pay a deposit. If the studio cannot confirm a date, you are told your position in the queue and the stage your piece is in instead. That is a real answer; a guessed one is not.

Working to a specific occasion? Tell us the date before you order and we will tell you honestly whether we can meet it. If we cannot, we will say so rather than take the deposit.

Shipping

Every order ships insured, with tracking, in packaging that does not advertise its contents. You receive tracking by email when your piece is on its way.

Insured shipping is complimentary on orders of $250 or more. Below $250, insured shipping is $9.95. We currently ship to United States addresses only. Complimentary insured shipping is the outbound leg only — it does not cover a return.

If the piece arrives damaged

Damage in transit is treated as a fault. Contact us within 7 days of delivery with photographs and we will repair, replace, or refund the piece, with no restocking fee. Return shipping is paid by you — send it insured and tracked, and we will tell you where and how before you ship anything. Full terms are on our Returns & Exchanges page.

If a package is delayed, lost, or stolen

That is a carrier problem, not a return, and it is ours to chase. Contact us and we will handle it. We file and manage the carrier claim on your behalf and stay with it through to resolution. You will not be asked to chase a carrier on your own.

Report a package that has not arrived within 7 days of the delivery date shown in your tracking, so we can act inside the carrier's claim window. That window is set by the carrier, not by us.

Delivery address

Check your shipping address carefully at checkout. We can only ship to the address you provide, and we cannot recover a package delivered to an address entered incorrectly. If you spot a mistake, contact us straight away — if the order has not shipped, we can correct it.

Returns

One policy, every piece — ready-to-ship, made-to-order, and custom alike. You have 7 days from delivery to contact us about a piece that is faulty, arrived damaged, or is materially different from how it was described. The piece must be unworn and in original condition. There is no restocking fee on a fault, and return shipping is paid by you, including on a confirmed fault. We will repair, replace, or refund, and we tell you which and why.

We would rather the ring be right the first time than put one in the post twice. Tell us your size before you order — or ask and we will walk you through measuring it — and we will make sure it fits. Because we size each order to the person, we do not take returns for a change of mind or for a size confirmed on the order. If a piece arrives faulty or not as described, that is ours to put right, and we will.

A 25% restocking fee applies in two cases only: where delivery is refused or a package comes back to us undelivered, and where an order is cancelled after production on it has started. Cancelling before production starts costs you nothing.

Full terms are on our Returns & Exchanges page — read them before you order.