Terms of service

Terms of Service
Effective Date: 2026-09-09

Welcome to Gemtastic Jewelry! These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or purchasing from Gemtastic Jewelry, you agree to these Terms. If you do not agree, please do not use our services.

1. General Terms

  • Gemtastic Jewelry reserves the right to update or modify these Terms at any time without prior notice. Continued use of our services constitutes acceptance of the revised Terms.
  • You must be at least 18 years old or have parental consent to make a purchase.

2. Products & Orders

  • All jewelry pieces are handcrafted, and slight variations may occur.
  • Prices, descriptions, and availability of products are subject to change without notice.
  • We reserve the right to refuse or cancel any order due to inaccuracies, suspected fraud, or other reasons at our discretion.
  • Custom commissions require a 50% deposit at the time of order, with the balance due on completion. Full terms are on our Custom Jewelry page.

3. Payments

  • We accept major credit cards, PayPal, and other secure payment methods.
  • All transactions are processed in US Currency. Customers are responsible for any applicable taxes or duties.
  • Gemtastic Jewelry is not responsible for payment processing errors or declined transactions.

4. Shipping & Delivery

  • Please allow 2 to 3 weeks for delivery. Completed orders ship insured and tracked — free on orders of $250 or more, and $9.95 on orders below $250.
  • Delivery times vary based on location and carrier delays. We are not responsible for shipping delays caused by external factors.
  • Customers are responsible for providing accurate shipping information. Incorrect details may result in delays or lost shipments.
  • We currently ship to United States addresses only.

5. Returns & Exchanges

  • You have 7 days from delivery to contact us if a piece is faulty, arrived damaged, or is materially different from how it was described. That is the only ground for a return — there are no change-of-mind returns.
  • Return shipping is paid by the customer, including on a confirmed fault. The complimentary insured shipping we provide covers delivery to you only; it does not cover a return leg.
  • There is no restocking fee on a defect or a manufacturing mistake.
  • A 25% restocking fee applies where delivery is refused or the package is returned undelivered, and where an order is cancelled after production has started.
  • Cancellation of a custom commission is governed instead by the stage-by-stage table on our Custom Jewelry page. The 25% restocking fee does not apply to a commission and is never added on top of that table.
  • Full terms are in our Refund Policy.
  • To initiate a return, contact us at GemtasticJewelry@gmail.com.

6. Warranty & Repairs

  • We do not offer a warranty. If a piece arrives faulty, damaged, or materially different from its description, contact us within 7 days of delivery and we will repair, replace, or refund it. Normal wear, accidental damage, and work done by another jeweler are not covered.
  • Repair services may be available for an additional fee.

7. Intellectual Property

  • All designs, images, and content on our website are the intellectual property of Gemtastic Jewelry. Unauthorized use is strictly prohibited.

8. Limitation of Liability

  • Gemtastic Jewelry is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.
  • Our total liability shall not exceed the amount paid for the purchased product.

9. Governing Law

  • These Terms are governed by the laws of the State of Minnesota. Any disputes shall be resolved in the courts of Hennepin County, Minnesota.

10. Contact Information

Gemtastic Jewelry
Email: GemtasticJewelry@gmail.com
Phone: (414) 324-0498
8240 Riverview Lane, Brooklyn Park, MN 55444

By using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.