Contact Us

How to reach us

Monday to Friday, 9:00 AM to 6:00 PM Central. Closed weekends and federal holidays. Email and voicemail that arrives outside those hours is handled when we are next open.

When you will hear back

We read every message and we reply. If your question needs an answer we do not have yet — a feasibility check at the bench, a capacity read on the queue — we will tell you that, and tell you what we are waiting on, rather than leave you without a reply.

What to include

If your question is about an order that already exists, send the order number. If it is about a piece you are considering, tell us the piece and what you want to know — size, weight, stones, whether it can be made a different way.

Starting a custom piece? The Custom Jewelry page lists what to tell us and every commercial term before you commit to anything.

If something has gone wrong

A faulty or damaged piece: contact us within 7 days of delivery. Send the order number and photographs of the fault. That 7-day window is the whole of our return policy — there are no change-of-mind returns — and inside it we will repair, replace, or refund the piece, with no restocking fee on our mistake. Return shipping is paid by you, including on a confirmed fault. Send it insured and tracked, and we will tell you where and how before you ship anything. Read the full terms before you order, not after.

A package that is delayed, lost, or stolen: contact us and we will handle it. We file and manage the carrier claim on your behalf and stay with it through to resolution. Report a package that has not arrived within 7 days of the delivery date shown in your tracking, so we can act inside the carrier's claim window.