Contact information

Contact Information Policy Effective Date: 02/05/2025

Gemtastic Jewelry is operated by Gemtastic Jewelry LLC, a limited liability company registered in the State of Minnesota. We value our customers and strive to provide excellent service. This policy outlines how customers can contact us and what to expect when reaching out for assistance.

1. How to Contact Us

For any inquiries, support, or concerns, please use the following contact details:

2. Customer Support Hours

  • Our team is available Monday to Friday, 10:00 AM - 5:00 PM (CST) and Saturday, 11:00 AM - 4:00 PM (CST).

  • We are closed on Sundays and federal holidays.

3. Preferred Contact Method

  • For general questions and order inquiries, email is the fastest way to receive a response.

  • For urgent matters, please call us during business hours.

  • Social media inquiries are welcome, but we recommend using email or phone for order-related issues.

4. Reporting Issues or Complaints

  • If you encounter an issue with your order, please provide the order number and a clear description of the problem.

  • If your package is lost, damaged or does not arrive, contact us — do not contact the carrier yourself. We file and manage the claim on your behalf and stay with it to resolution.

5. Updates & Revisions

  • Gemtastic Jewelry reserves the right to update this Contact Information Policy at any time without prior notice.

  • Customers are encouraged to check this page periodically for any updates.

For further assistance, feel free to reach out—we’re happy to help!