Contact information

Contact Information Policy Effective Date: 02/05/2025

At Gemtastic Jewelry, we value our customers and strive to provide excellent service. This policy outlines how customers can contact us and what to expect when reaching out for assistance.

1. How to Contact Us

For any inquiries, support, or concerns, please use the following contact details:

  • Email: GemtasticJewelry@gmail.com

  • Phone: (414) 324-0498

  • Mailing Address: Gemtastic Jewelry
    8240 Riverview Lane
    Brooklyn Park, MN 55444

2. Customer Support Hours

  • Our team is available Monday to Friday, 9:00 AM - 6:00 PM (CST).

  • We are closed on weekends and federal holidays.

  • Emails and voicemails received outside business hours will be responded to on the next business day.

3. Response Time

  • We aim to respond to all inquiries within 24-48 business hours.

  • Custom order and refund inquiries may require additional processing time.

4. Preferred Contact Method

  • For general questions and order inquiries, email is the fastest way to receive a response.

  • For urgent matters, please call us during business hours.

  • Social media inquiries are welcome, but we recommend using email or phone for order-related issues.

5. Reporting Issues or Complaints

  • If you encounter an issue with your order, please provide the order number and a clear description of the problem.

  • If your package is lost or damaged, contact the shipping carrier first, then reach out to us for further assistance.

6. Updates & Revisions

  • Gemtastic Jewelry reserves the right to update this Contact Information Policy at any time without prior notice.

  • Customers are encouraged to check this page periodically for any updates.

For further assistance, feel free to reach out—we’re happy to help!