Shipping policy

Shipping Policy Effective Date: 02/05/2025

Thank you for shopping with Gemtastic Jewelry! Below you will find details regarding our shipping process, timelines, and policies.

1. Processing Time

  • Orders are processed within 7-10 business days from the date of purchase.

  • Custom or made-to-order jewelry may require additional processing time. Customers will be informed of estimated timelines before finalizing their order.

  • Orders are not processed or shipped on weekends or holidays.

2. Shipping Methods & Delivery Times

  • All orders are shipped via Overnight Shipping Carrier to ensure safe and timely delivery.

  • Estimated delivery times depend on the destination and shipping carrier but generally take 1-3 business days after processing.

  • We are not responsible for delays caused by weather, carrier disruptions, or other factors beyond our control.

3. Shipping Rates

  • Shipping costs are calculated at checkout based on location and package weight.

  • Free shipping promotions, if available, will be applied automatically at checkout.

  • International shipping rates vary by country and will be displayed at checkout.

4. Order Tracking

  • Once your order has shipped, you will receive an email with tracking information.

  • Customers can track their shipments through the carrier’s website using the provided tracking number.

5. Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping details at checkout.

  • If an incorrect address is provided and the order is shipped, Gemtastic Jewelry is not responsible for lost or misdelivered packages.

  • If a package is returned due to an incorrect address, the customer is responsible for any additional shipping costs to reship the order.

6. Lost, Stolen, or Damaged Packages

  • Gemtastic Jewelry is not responsible for packages lost, stolen, or damaged during transit.

  • If you experience any of these issues, please contact the shipping carrier directly to file a claim.

  • We recommend selecting shipping options that include insurance for added protection.

7. International Shipping

  • We offer international shipping to select countries.

  • Customers are responsible for any customs duties, taxes, or additional fees imposed by their country.

  • Delivery times for international orders may vary depending on customs processing.

8. Contact Information

For any shipping-related inquiries, please contact us at: Gemtastic Jewelry

By placing an order with Gemtastic Jewelry, you agree to our Shipping Policy.