FAQ

What materials do you use in your jewelry?

At Gemtastic Jewelry, we use high-quality materials, including solid gold (10K, 14K, 18K, and 24K), white gold, rose gold, sterling silver, and platinum. Our pieces are adorned with natural diamonds, lab-grown diamonds, and precious gemstones to ensure brilliance and durability.

Do you offer custom jewelry designs?

Yes! We specialize in custom jewelry, allowing you to bring your vision to life. Whether it’s an engagement ring, pendant, or a completely unique design, we work with you to create a one-of-a-kind piece that reflects your style and story.

How do I care for my jewelry?

To maintain your jewelry’s shine, avoid exposure to harsh chemicals, perfumes, and excessive moisture. Clean your pieces with a soft cloth and mild soap, and store them in a jewelry box when not in use. For deep cleaning and inspections, we recommend professional servicing.

What is your return and exchange policy?

We want you to love your jewelry! If you’re not completely satisfied, we offer a hassle-free return or exchange within 3 days of purchase, provided the item is unworn and in its original condition. Custom and engraved pieces are final sale. Please see our full return policy for details.